At A Provincial Bank, Circa---Oh, About 28 B,C.

We Romans have bought out this company,

and we demand that all our customers

observe a modicum of courtesy

to Roman employees.  We attempt to meet

our clients' needs with many satisfactions.

But commerce is not just a one way street.

We work here to perform certain transactions,

but that does not mean we must spoil or pamper

the pouter who is not a happy camper.

The lady whose finger suffers a blister

must not complain that none of us have kissed her

rear if we do not pause with sympathy

("What happened to you, and how do you feel?");

mawkish and even childish, it will seem.

The best of practices is to keep "real."

Coddling them is demeaning and perverse,

a waste of time attempting to disburse

cliches of personal commiseration.

That is not our responsibility,

and will not burden our administration.

Our business does not offer validation

to bolster customers' low self-esteem.

 

Starward

 

[jlc]

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