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So very sorry.

After ten long hours

I neared the end of shift.

A lady came on board

Seeking a Gold line lift.



I’m sorry if you think

My mood was just not right.

I only wanted home

The end it was in sight.



I apologise completely

If you thought I was no use,

I did have a bad day,

But that is no excuse.



You expect a word or two

To welcome you onboard,

Not a surly driver

Who seemed far off or bored.



I think you are quite right

To put in a complaint,

I just was not myself

Although I am no saint.



But for twenty odd good years

I really do feel faint,

That my reputation

Has had to have a taint.



But you are quite right

And I admit I do feel nervous

That I must tell my Boss

I did you a grave disservice.



You expected better service

And you were let down.

All you really wanted

Was a lift home from the town.



I was busy counting money

When you produced your fiver,

I have no real excuse

For your thoughts of taxi drivers.



But can I tell you this

My lesson has been learned,

You are why I work

The wages that I earn.



So I say again,

What is within my power,

I apologise again

And please except these flowers.



I admit to some bad days

But I guarantee a halt,

That you should be put out

For something not your fault

Sorry.